BUNDLED SERVPAK PLAN OPTIONS

All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak bundles are considered an upgrade to the standard product warranty and not an extension.

ServPak Plus

– Basic Advanced Replacement (Two business day/International economy shipment service)

ServPak Prime

– Priority Advanced Replacement (Next business day/International priority shipment service)

– 24×7 Advanced Technical Support

– PVES & PV NMS Technical Support

ServPak Elite

– Priority Comprehensive Advance Replacement (Next business day/International priority shipment service)

– 24×7 Advanced Technical Support

– PVES & PV NMS Technical Support

– Post-Installation Optimization

– 50% discount on Onsite Technical Support & Services

Additional Information on ServPak Options:

Advanced Replacement of Hardware

In the event of a hardware failure, our guaranteed turnaround time for return to factory repair is 30 days or less. Customers who purchase this service are guaranteed replacement of refurbished or new hardware to be shipped out within one or two business days, as applicable. Options are available for shipment services depending on the customer’s support needs. Hardware is shipped on business days, Monday – Friday excluding Holidays, 8:00 AM – 3:30 PM Eastern Time.

Comprehensive Advanced Replacement of Hardware

In addition to ServPak Prime options, in the event of a hardware failure, Proxim will repair or replace the failed product for any reason, other than vandalism.

7x24x365 Availability

Unlimited, direct access to technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays.

8×5 Availability

Unlimited, direct access to world-class technical support engineers 8 hours a day, 5 days a week, Monday through Friday from 8:00AM – 5:00PM Pacific Standard Time.

Basic Technical Support

Customers who purchase this service can be rest assured that their call will be answered by Proxim’s Tier 1 technical support and a case opened immediately to document the problem and provide initial troubleshooting to identify the solution and resolve the incident in a timely manner.

Advanced Technical Support

In addition to Proxim’s world-class Tier 1 technical support, customers will be able to have their more complex issues escalated to our world-class Tier 3 technical support engineers. Our Tier 3 engineers will review specific configurations to troubleshoot intricate issues and will also provide helpful insights regarding Proxim’s products and various tips from decades of collective experience in the wireless industry.

Software Maintenance

It’s important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by providing a Software Maintenance program that enables customers to access new feature and functionality rich software upgrades and updates. Customers will also have full access to Proxim’s vast knowledgebase of technical bulletins, white papers and troubleshooting documents.

Post-Installation Optimization

You can consult with our technical support engineers to enhance performance and efficiency of your network. Post-installation optimization services include:

– Review frequencies to select best possible channel

– Review Modulation, Channel Bandwidth, MIMO, and WORP settings to optimize throughput and link quality

– Review Satellite Density & TPC/ATPC settings

– Assistance with Bandwidth controls

– Assistance with QoS, RADIUS, and VLAN settings on Proxim equipment